Our annual maintenance support contract provides you with the following:
- Unlimited technical support via telephone and email – if we are unable to address the issue there and then, we will make every endeavour to obtain an answer within one business day.
- Priority response to error reports – our technical support team will work with the user to reproduce the error, determine the cause of the issue and provide a solution in a quick and efficient manner. Our step-by-step approach ensures that we can identify the precise error, the reasons for its occurrence and the resolution.
- Entitlement to official releases and updates to software – these are available at no additional charge during the maintenance period. Clients will be notified of the availability of new software and will have the option of either downloading this or requesting a CD version. Additionally, all minor updates will be available at no additional charge.
- Remote assistance via TeamViewer
- Direct bug fix updates – in the case of a software error, the user’s issue will be forwarded to our Software Development team. As soon as a solution is developed, it will be provided to the user via email, FTP download or by alternative media as appropriate.
All support contracts can be extended on an annual basis.
