How we work

Once we’ve received your order, our Customer Service team will be in touch to arrange the installation, which normally starts with a Project Kick Off meeting. During this meeting, your account manager and the lead engineer will conduct a scoping/requirements review, taking you through the installation process and technical aspects in detail to ensure that all parties are thoroughly prepared for the agreed start date. The project plan will give you full visibility of critical milestones and our experienced team will fully support you through User Acceptance Testing (UAT) and Go Live.

Whatever your budget, you will still receive the same expert advice and quality service from us.

Stage 1 – Pre-Installation 

We’ll start with a Project Kick Off meeting. At this session you’ll be introduced to your Seiki Project Manager who will go through the details of your solution, discussing and gathering any additional information about your system architecture/IT infrastructure and answering any questions you may have. From this session we’ll put together a Statement of Work that defines project specific activities for all stakeholders, deliverables and milestones. 

Stage 2 – Installation 

You’ll be provided with an Installation Prerequisites Guide that outlines all the things you need to make sure are ready prior to our arrival on site. We will ask you to complete the checklist at the back of this document to confirm your readiness.  We do understand that as a manufacturing organisation, production and the on-time delivery of goods to your customers is of paramount importance. Any downtime will be agreed in advance, scheduled and minimised.  

Preparing your team 

For your project to be a success, communication with your employees is absolutely key. It’s essential that employees who are either directly or indirectly affected by the Seiki system are involved at an early stage when discussing the system’s implementation. This is especially important for users on the shop floor who will be asked to book data using the WIP Booking, Monitoring and/or Jobpack DNC modules.

We take a role-based approach to our user training, so that it’s centred around the practical application of the software. This helps to ensure your team has the tools and resources needed, not just to do their job, but to perform it well.  

Stage 3 – Post Installation 

Whilst some of the steps in the Post Installation process may not always apply to your company, it’s worth taking the time to make sure you have fully considered all aspects of going live with your Seiki system as it will require resources and input from many different departments and people. Our goal is your success, so we’ll provide guidance and support to help minimise any challenges you may experience along the way.